Chief Experience Officer
Spooner
Scottsdale, AZ
Michelle has been a physical therapist since 2001 and joined Spooner in 2004 as a staff therapist. Now serving as Chief Experience Officer, she is committed to ensuring Spooner’s strong culture is reflected in the experiences of both patients and employees. Michelle believes physical therapists are uniquely positioned to manage musculoskeletal health and are underutilized as movement specialists in both the community and healthcare system. She is passionate about demonstrating this expertise and continuously seeks innovative ways for Spooner to serve the community.
A natural connector and relationship builder, Michelle strives for personal and professional excellence. She spends much of her time teaching, guiding, and mentoring others—especially in the realm of patient experience. Her work focuses on developing therapists and supporting their growth, helping them find fulfillment in their careers while making a meaningful impact on public health.
Michelle takes great pride in the work of the Spooner team and is excited about the continued opportunity to expand their reach and impact.
She holds a BS in Exercise Science from Wake Forest University and an MS in Physical Therapy from the University of Rhode Island.
(404) The Cash Pay Revolution: Innovative Payment Models in Physical Therapy
Saturday, November 15, 2025
9:15 AM - 10:15 AM East Coast USA Time
Disclosure(s): No financial relationships to disclose